📋 Document Contents
2. Legislative Framework
3. Services Offered
4. Consumer Rights
5. Quotations & Pricing
6. Payment Terms
7. Warranties
8. Limitation of Liability
9. Health & Safety
10. POPIA & Privacy
11. Electronic Communications
12. Cancellations
13. Insurance Work
14. Dispute Resolution
15. Employment Practices
16. Cookie Policy
Important Notice: Please read these Terms and Conditions carefully before using our services. By requesting, booking, or accepting any service from Repair On Call (Pty) Ltd, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and all applicable South African legislation referenced herein.
1. Company Information
Company Name: Repair On Call (Pty) Ltd
Trading As: Repair On Call
Physical Address: 988 Beretta Street, Honeydew Manor, Roodepoort, Gauteng, South Africa
Contact Number: 012 023 2715
Email: Claims@repaironcall.co.za
Website: www.repaironcall.co.za
2. Legislative Framework
These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of South Africa, including but not limited to:
- Consumer Protection Act 68 of 2008 (CPA)
- Protection of Personal Information Act 4 of 2013 (POPIA)
- Electronic Communications and Transactions Act 25 of 2002 (ECTA)
- Basic Conditions of Employment Act 75 of 1997 (BCEA)
- Labour Relations Act 66 of 1995 (LRA)
- Employment Equity Act 55 of 1998 (EEA)
- Occupational Health and Safety Act 85 of 1993 (OHS Act)
- National Building Regulations and Building Standards Act 103 of 1977
- Electrical Installation Regulations, 2009 (promulgated under the OHS Act)
- National Home Builders Registration Council (NHBRC) Act 29 of 1998
- Private Security Industry Regulation Act 56 of 2001 (PSIRA)
- National Credit Act 34 of 2005 (NCA)
- Companies Act 71 of 2008
3. Services Offered
Repair On Call (Pty) Ltd provides the following categories of services through its specialist divisions:
- Appliance & Device Repair: Repair, assessment, and replacement of household appliances and electronic devices, including brand-authorised repairs, in-warranty services, and insurance assessments
- Electrical Services: Single-phase and three-phase electrical installations, maintenance, and repairs for residential, commercial, and industrial properties, including solar and battery backup installations
- Plumbing Services: Emergency 24/7 and general plumbing, including burst pipe repair, burst geyser repair and replacement, leak detection, and drain clearing
- Security & Access Control: Installation and repair of CCTV systems (IP and analogue), electric fencing, gate motors, garage door motors, alarm systems, intercoms, beams, and access control systems
- Construction & Renovations: Home renovations, structural modifications, upgrades, new construction, and insurance damage repairs
- Insurance & Corporate Services: Professional damage assessments, damage reports, and direct insurer billing
4. Consumer Rights (CPA Compliance)
In accordance with the Consumer Protection Act 68 of 2008, consumers are entitled to the following rights, which Repair On Call (Pty) Ltd fully recognises and upholds:
4.1 Right to Quality Service
All services shall be performed in a manner consistent with applicable industry standards and with the degree of care, skill, and diligence reasonably expected of a professional supplier (Section 54, CPA). Where services do not meet this standard, the consumer is entitled to require the supplier to remedy any defect within a reasonable time, or receive a refund where the defect is not remedied.
4.2 Right to Disclosure & Information
We will provide clear, accurate, and complete information regarding the cost, scope, and nature of services before commencing work. No additional charges will be incurred without prior written or verbal authorisation from the consumer.
4.3 Right to a Cooling-Off Period
Where a transaction results from direct marketing, the consumer has the right to cancel the agreement within 5 (five) business days of conclusion, without penalty, in accordance with Section 16 of the CPA.
4.4 Right to Fair, Honest Dealing
Repair On Call will not engage in unconscionable conduct or make false, misleading, or deceptive representations in connection with any service offering.
5. Quotations & Pricing
- All quotations are valid for 30 days from the date of issue, unless otherwise stated in writing
- Changes in scope of work may result in revised pricing, requiring written authorisation before proceeding
- Call-out fees, where applicable, will be disclosed prior to dispatch
- All prices are inclusive of VAT unless otherwise expressly stated
- Insurance-related work is subject to insurer approval and settlement terms
6. Payment Terms
- Payment is due upon completion of services unless otherwise agreed in writing
- Insurance-related work is subject to insurer settlement timelines
- Interest may be charged on overdue accounts at the maximum rate permitted under the National Credit Act 34 of 2005
- In the event of non-payment, Repair On Call reserves the right to pursue legal recovery of outstanding amounts, including legal costs on an attorney-and-client scale
7. Warranties & Guarantees
7.1 Workmanship Warranty
Repair On Call provides a 90-day workmanship warranty on all repairs and installations, unless a longer period is specified in writing. This warranty does not cover damage caused by misuse, neglect, tampering, power surges, or pre-existing conditions not identified at the time of assessment.
7.2 Parts & Equipment
Manufacturer warranties apply to all parts and equipment supplied. We will assist in facilitating warranty claims with manufacturers where applicable.
7.3 Electrical Work
All electrical work is performed by registered contractors in accordance with the Electrical Installation Regulations, 2009. A Certificate of Compliance (COC) will be issued upon completion of qualifying electrical work.
8. Limitation of Liability
To the maximum extent permitted by South African law, Repair On Call’s total liability shall not exceed the total service fee paid for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, or incidental losses, or for circumstances beyond our reasonable control including acts of God, power failures, load shedding, or civil unrest.
Note: Nothing in these Terms limits any rights you hold under the Consumer Protection Act 68 of 2008 that cannot be waived by agreement.
9. Occupational Health & Safety
In compliance with the Occupational Health and Safety Act 85 of 1993, all technicians are trained and equipped to work safely. Consumers must ensure a reasonably safe and accessible work environment and disclose any known hazards, asbestos, or dangerous materials prior to the commencement of work. Repair On Call reserves the right to suspend work where a safety risk is identified until the hazard is resolved.
10. Protection of Personal Information (POPIA)
Repair On Call processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Personal information is collected solely for legitimate business purposes including service delivery, insurance processing, communication, and invoicing. We will not sell or rent your personal information. You have the right to access, correct, or request deletion of your personal data by contacting us at Claims@repaironcall.co.za.
11. Electronic Communications (ECTA)
In accordance with the Electronic Communications and Transactions Act 25 of 2002, electronic communications including email, WhatsApp, and online form submissions constitute valid and binding communications. Quotes, confirmations, and service agreements communicated electronically are binding upon acceptance.
12. Cancellations & Rescheduling
- Cancellations must be made at least 24 hours before the scheduled appointment to avoid a cancellation fee
- Late cancellations may attract a call-out fee at the applicable rate
- For emergency services, cancellation after dispatch may attract the full call-out fee
- Repair On Call may reschedule appointments due to circumstances beyond our control, with reasonable notice
13. Insurance Work
- Repair On Call is approved by all major South African insurance companies
- The consumer remains responsible for payment if an insurer declines a claim without a prior written insurer commitment
- Damage reports are professional opinions based on visible damage at time of assessment and do not guarantee insurer acceptance
- Work beyond the insurer-approved scope requires separate authorisation and payment
14. Dispute Resolution
The parties agree to first attempt resolution through good faith negotiation within 30 days. Unresolved disputes may be referred to the National Consumer Commission (NCC), the Consumer Goods and Services Ombud (CGSO), or resolved by arbitration in Pretoria under AFSA rules. These Terms are governed exclusively by the laws of the Republic of South Africa.
15. Employment Practices
Repair On Call conducts employment practices in full compliance with the Basic Conditions of Employment Act 75 of 1997, the Labour Relations Act 66 of 1995, and the Employment Equity Act 55 of 1998. Our service partners are required to maintain equivalent employment standards.
Repair On Call (Pty) Ltd reserves the right to amend these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the revised terms. Last updated: 19 May 2025.
Questions About Our Legal Policies?
Our team is happy to clarify anything in these documents. Contact us at any time.