Samsung & Haier Authorised Appliance Repairs in South Africa — Every Appliance We Fix

When your appliance breaks down, you need a repair company you can trust — one with the right training, the right parts, and the right authorisation to perform the repair correctly. At Repair On Call, we are proud to be an authorised service provider for both Samsung and Haier appliances, serving homeowners and businesses across Pretoria, Johannesburg, Centurion, Midrand, and all of Gauteng.

In this article, we explain what our Samsung and Haier authorisations mean for you, and list every category of domestic household appliance our certified technicians repair.

What Does “Authorised Service Provider” Mean?

An authorised service provider has been approved by the manufacturer to perform repairs on their products. This is significant for three reasons:

• Your warranty is protected — Having your appliance repaired by an unauthorised technician can void your manufacturer’s warranty. An authorised repair preserves your warranty coverage.
• Genuine parts are used — Authorised service providers use genuine manufacturer-approved parts, not generic substitutes. This matters for the long-term reliability and safety of your appliance.
• Technicians are manufacturer-trained — Our technicians have completed Samsung- and Haier-certified training programmes, meaning they understand these products at a technical level that generic repairers typically do not.

Samsung Authorised Service Provider

Repair On Call is an authorised service provider for Samsung appliances and electronics. Samsung is South Africa’s most recognised appliance and electronics brand, and our authorised status means we can repair the following Samsung products to manufacturer standards:

Samsung Appliances We Repair

• Samsung washing machines — front loader and top loader
• Samsung tumble dryers — heat pump, condenser, and vented
• Samsung fridge-freezers and fridges — including Family Hub models
• Samsung stoves and ovens — freestanding and built-in
• Samsung dishwashers
• Samsung microwave ovens
• Samsung air conditioners and heat pumps
• Samsung televisions — QLED, Neo QLED, Crystal UHD, The Frame, OLED
• Samsung smartphones and tablets — Galaxy S, A, M, Z Series and all models
• Samsung soundbars and home theatre systems
• Samsung laptops and monitors
• Samsung Galaxy Watch and wearables

Haier Authorised Service Provider

Repair On Call is also an authorised service provider for Haier appliances. The Haier Group owns several well-known brands available in South Africa, meaning our Haier authorisation covers a broad range of products:

Haier Group Brands We Are Authorised to Repair

• Haier — washing machines, fridges, air conditioners, TVs, and small appliances
• Hisense — televisions, fridges, washing machines, and air conditioners
• Candy — washing machines, tumble dryers, and dishwashers
• Hoover — washing machines, vacuum cleaners, and dishwashers

All Other Appliance Brands We Service

Beyond our Samsung and Haier authorisations, our technicians repair all major domestic appliance brands available in South Africa:

Brand	Appliance Types
LG	Washing machines, fridges, ovens, dishwashers, TVs, air conditioners
Bosch	Washing machines, dishwashers, built-in ovens and hobs, fridges
Siemens	Built-in ovens, dishwashers, washing machines, fridges
Defy	Stoves, washing machines, tumble dryers, fridges, dishwashers
Whirlpool	Washing machines, fridges, dishwashers, ovens, microwaves
AEG	Built-in ovens, washing machines, dishwashers, fridges
Electrolux	Washing machines, fridges, ovens, dishwashers, air conditioners
Smeg	Built-in ovens and hobs, fridges, dishwashers, washing machines
Miele	Washing machines, dishwashers, built-in ovens, vacuum cleaners
Beko	Washing machines, fridges, dishwashers, ovens
Kelvinator	Air conditioners, fridges, washing machines
Toshiba	TVs, air conditioners, washing machines, laptops
Panasonic	TVs, microwaves, air conditioners, washing machines

Complete List of Domestic Household Appliances We Repair

The following is a comprehensive list of every domestic household appliance our technicians service across Gauteng:

Laundry Appliances

• Front loader washing machines
• Top loader washing machines
• Washer-dryer combination units
• Tumble dryers — condenser, heat pump, and vented
• Spin dryers
• Iron and steam stations

Refrigeration Appliances

• Single-door bar fridges
• Single-door full-size fridges
• Double-door fridge-freezers (top and bottom freezer)
• Side-by-side and French door fridge-freezers
• American-style fridge-freezers
• Wine coolers and beverage fridges
• Chest freezers
• Upright freezers
• Ice makers and ice dispensers

Cooking Appliances

• Freestanding electric stoves with oven
• Freestanding gas stoves with oven
• Freestanding dual-fuel stoves
• Built-in electric ovens — single and double
• Built-in gas ovens
• Built-in steam ovens and combi ovens
• Built-in microwave ovens and combi microwave ovens
• Countertop microwave ovens
• Electric hobs — ceramic, induction, and solid plate
• Gas hobs — freestanding and built-in
• Domino hobs
• Extractor fans and range hoods
• Air fryers and combination ovens
• Sandwich makers, toasters, and toaster ovens
• Electric grills and contact grills

Dishwashing Appliances

• Freestanding dishwashers — full-size and slimline
• Built-in and semi-integrated dishwashers
• Table-top compact dishwashers

Climate Control Appliances

• Wall-mounted split-unit air conditioners
• Portable air conditioners
• Window air conditioners
• Ceiling cassette air conditioners
• Multi-split air conditioning systems
• Heat pump geysers and water heaters
• Underfloor heating systems
• Electric panel heaters and oil heaters
• Ceiling fans and pedestal fans
• Air purifiers and humidifiers

Entertainment & Electronics

• LED, OLED, QLED, and Smart TVs — all sizes and brands
• Soundbars and home theatre systems
• Hi-Fi systems and amplifiers
• DVD and Blu-ray players
• Gaming consoles — PlayStation, Xbox, Nintendo Switch
• Projectors and home cinema systems

Mobile & Computing Devices

• Smartphones — Samsung Galaxy, Huawei, Xiaomi, and all Android brands
• Tablets — Samsung Galaxy Tab, Apple iPad, Huawei MatePad, and others
• Laptops — all major brands, screen, battery, keyboard, and hardware repairs
• Smartwatches and wearables — Samsung Galaxy Watch, Fitbit, and others

Small Kitchen Appliances

• Coffee machines — bean-to-cup, pod, filter, and espresso machines
• Blenders and food processors
• Stand mixers and hand mixers
• Electric kettles and water dispensers
• Rice cookers and slow cookers
• Bread makers
• Juicers and smoothie makers
• Vacuum cleaners — upright, cylinder, robot, and cordless
• Steam mops and steam cleaners

Other Household Appliances

• Electric water heaters and geysers (in conjunction with our plumbing division)
• UPS systems and power inverters
• Electric pool pumps and pool equipment
• Sewing machines and overlockers
• Treadmills, ellipticals, and home gym equipment

Insurance Assessments & Damage Reports

As an insurance-approved appliance repair company, we handle damage assessments for all appliances covered under home contents and building insurance policies. Our certified technicians inspect the damage, identify the cause of failure, compile a professional damage report, and submit it directly to your insurer.

Common insurance-related appliance claims we handle include:

• Power surge damage — load shedding-related surge damage is one of the most common appliance insurance claims in South Africa
• Lightning strike damage
• Accidental damage to appliances
• Flood and water damage to appliances
• Fire damage assessments

Book an Appliance Repair Across Gauteng

Our appliance division serves Pretoria, Johannesburg, Centurion, Midrand, Sandton, Randburg, Fourways, Roodepoort, Kempton Park, and all surrounding areas in Gauteng.

Call us on 012 023 2715, WhatsApp us, or book an assessment online. Our technicians are available Monday to Friday and Saturday mornings.